Where it is right now
Pending — not yet adjudicated
A consumer complaint arising from the facts set out on this site has been filed with the District Consumer Disputes Redressal Commission, Thane, under the Consumer Protection Act, 2019. It has not been heard on its merits and no finding has been made against anyone. Every substantive development will be posted on the updates page on the day we learn of it.
Read this before you read anything else on the site
Nothing on these pages is a court finding. This is our account of our own experience, supported by documents we hold. Where we describe what a VakilSearch staff member said or did, we are reporting what happened to us — not asserting a legal conclusion about it. The Commission decides that, and it hasn't yet.
What the complaint is about
In outline, the complaint puts the following before the Commission:
- Deficiency in service. A defined service — a succession / legal heirship certificate covering two named properties — was paid for in full on 21 January 2026 and had not been delivered ten months later.
- The representation about the fee. ₹65,000 was described to us before payment as a fixed, all-inclusive professional fee. VakilSearch's own case brief, issued the day we paid, treated court fees estimated at over ₹75,000 as separate.
- The payment routing. We were directed away from VakilSearch's own payment gateway to an account held by Trishula Consultancy LLP, and the invoice for our payment was issued by that entity rather than by Vakilsearch Legal Solutions Pvt Ltd.
- Consequential loss. The Kerala property, flagged from the outset as time-sensitive, was sold in May 2026 without the succession documentation we had paid for, and a two-week trip from Canada arranged specifically to execute a Power of Attorney passed without the document being prepared.
- The refund. A cancellation and full refund were requested on 27 July 2026. No refund has been paid.
What we are asking for
| Head | What we have asked the Commission for |
|---|---|
| Refund | Return of the ₹65,000 paid on 21 January 2026, in full |
| Interest | Interest on that sum from the date of payment |
| Compensation | For the deficiency in service and the consequences of the delay, including the costs of a trip arranged around a document that was never prepared |
| Costs | Costs of the proceedings |
This is a plain-language summary for readers of this site, not the pleading itself. The filed complaint governs.
Why publish while a complaint is pending?
Because the two things do different work. The complaint seeks our money back. This site exists so that the next person searching for "VakilSearch succession certificate" before wiring ₹65,000 finds a dated, sourced account alongside the marketing — the thing we could not find in January 2026.
We have tried to publish in a way that does not prejudge the proceeding. That is why this site states no legal conclusions, publishes no staff names, carries a standing correction commitment, and leads with the fact that the matter is undecided. If the Commission's finding contradicts anything here, that finding will go on the front page.
If the matter resolves
If VakilSearch refunds the payment, or the complaint is decided either way, this site will be updated to say so prominently and promptly — including if the outcome does not favour us. Leaving stale "unresolved" language up after a resolution would make this page exactly the kind of unreliable account it was written to be an alternative to.